21 Dog Years: Doing Time @ Amazon.com

Here, he offers a kind of workplace coming-of-age memoir the young hero comes to terms with his ambition, synthesizes it with his liberal arts education and finally spits it out. At the end, when an imaginary e-mail to CEO Jeff Bezos turns unexpectedly vicious, readers may wonder how a man so aware of and so glib about his employer's flaws comes to play the role of the exploited proletarian. Still, his incessant flippancy blocks real insight. What saves the book from being an exercise in shooting fish in a barrel is Daisey's sharp eye: he renders even banal corporate moments with energy and wit. . Still, Daisey's talent for the punch line, along with his facility for sketch comedy, makes the book an enjoyable, if unedifying, experience, like an afternoon playing foosball. From Publishers Weekly In 1998, Daisey gave up his life of freque

His subsequent ascension, over the course of twenty-one dog years, from lowly temp to customer service representative to business development hustler is the stuff of both dreams and nightmares. Mike Daisey -- slacker, onetime aesthetics major -- fit the bill. Punctuated by Daisey's hysterically honest fictional missives to CEO Jeff Bezos, 21 Dog Years is an epic story of greed, self-deception, and heartbreak -- a wickedly funny anthem to an era of bounteous stock options and boundless insanity.. Here, with lunatic precision, Daisey describes lightless cube farms in which book orders were scrawled on Post-its while technicians struggled to bring computers back online, as well as fourteen-hour days fueled by caffeine, fanaticism, and illicit day-trading from office desks made out of doors. In 1998, when began to recruit employees, they gave temp agencies a simple directive: send us your freaks. You'll meet Warren, the cowboy of customer service, capable of verbally hog-tying even the most abusive customer; employee #5, a computer gamer who spends at leas

Every former Amazoninan who writes a memoir Celeste Thayer Seems to be disgruntled. Perhaps I'm not reading all the memoirs, or perhaps that's just what sells. This author guy was in CS, so he answered phones all day, primarily with angry people on the line. No wonder he was disgruntled! Anyhow, this is an interesting insight into "old Amazon" - at. Interesting Tale from a Disgruntled Former Employee Nolan Whitaker Mike Daisy worked in a Seattle Call Center and was later promoted to a Business Development position. Like many Amazon employees, he was somewhat overqualified for his initial position. He criticizes a number of Amazon decisions but uses hindsight rather than explaining why the decision was. very funny this book is hysterically funny if you have ever worked in any type of call center or similar business setting, or even if you havent