Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Parvez M. said I am the chief of Medicine and Highly recommend this book just started reading it. I am the chief of Medicine and Highly recommend this book just started reading it , Appears to be well written I know I am going to recommend it to my colleagues at my hospital. HCAHPS is the bane of our life , But no choice have to work to improve the scores great reading towards an improved HCAHPS score. Five Stars Regina C. Very well written and lots of great information. "A solid book on communication that will give you the tools to excel in your field." according to Book Hawk. This is one of those books that should be required reading. Not only does it do a deep dive into the essentials of strong, solid communications, it lays the groundwork for creating a culture that supports communication and its development. Do not think this book is only for those in the medical professionthe lessons and best pra

Put relationship-centered communication at the forefront of care.Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. Learn how to: Craft an effective colleague-supported communication skills program to include veteran physicians, residents, and medical students Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers Identify common misperceptions and myths in health-care communication and respond to them successfully Cultivate a true sense of empathy - with patients and fellow caregivers alike - while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible