Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship—and, in fact, even strengthens it.Broken promises, missed deadlines, poor behavior—they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly—often creating whole new sets of problems.Research proves that mishandled disappointments aren't just morale killers, they're institution killers—diminishing organizational performance by 20 to 50 percent and accounting for up to 90 per

"Revolutionary ideasopportunities for breakthrough" -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level."-- KEN BLANCHARD, coauthor of The One Minute Manager®  "The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford "Brilliant strategies for those difficult discussions at home and in the workplace"--SOLEDAD O'BRIEN, anchor and producer

Crucial confrontations - accountability SAME book Lori Myers Crucial Conversations & Crucial Confrontations are well-written, practical guides for resolving common workplace problems. HIGHLY RECOMMEND them both. It was with excitement then that I purchased Crucial Accountability - only to find that it is word for word the same book as Crucial Confrontations. Buy one or the other.. The authors not only offered good, practical Amazon Customer I had to read this for a class and I was dreading it, but I ended up reading almost all of it in one sitting. The authors not only offered good, practical, applicable information, but their writing was pretty good as well. I expected it to be dry and very text-book like, but really it was pretty engaging. It's been a few weeks since I read it and it has proved to be pretty helpful! It's not a magic fix-all for all your relationship problems or anything like that, but its a good tool and resource fro improving how you handle accountability issues in relationships in your personal and professional life.. jb ole school said Crucial Confrontation. I didn't catch that the authors had re-titled their existing book, "Crucial Confrontations".I expected something new, LOL.I wasn't offended though because the book is so good.It made an excellent gift.This is the best book I've read on accountability discussions.The "FeedBack Script", podcast by Manager Tools and an old book, "Analyzing Performance Problems", by Mager and Piper are excellent companions to this book. Also S.Covey Sr.'s, discussion about managing by agreement in the 7 Habits really cements one of the hardest things to do when working with people, holding, ONE ANOTHER accountable.God Bless