Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

-- Pam Hundt, RN, BSNI think the book offers a valuble ongoing learning experience --Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FLI have re-read it, and am sharing some important insights with my staff today. such an important tool to reinforce all we've learned from Quint's mentorship over the years

"Improving hospital patient experience - easy to understand, easy to implement" according to Kristen Johnson. I already own this book and purchased again so I have one in each of my offices. This is a great reference for hospital patient experience processes - easy to understand, easy to implement, with statistically proven results. Quint Studier writes from experience both as a patient as well as a hospital administrato. Aaron F said Clear and simple. Please allow this be my first hardwired Thank You! Thank you Mr Studer for writing an inspiring and positive book. Really, it is a manual for acheiving results, backed up by personal experience and successes. This program approaches customer service and quality through voluntary participation of employees. It is . The best of the best! An excellent book and a "must read" for all healthcare leaders and managers. This is the 3rd time that I have used this book with mostly new and/or inexperienced managers and it never fails to jump-start some excellent discussions and stimulating ideas. Just common sense things that if we committed to doing every

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operation

Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations