Legendary Service: The Key is to Care (Business Books)

When applied, its lessons will have a profound impact on the service experience your customers will receive. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. Take care of your customers

Legendary Service will teach the next generation how to deliver sensational service. "As someone who has built a lifetime career around creating excellence for guests, I appreciate the simple truths in Legendary Service. Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group"Legendary Service has great learnings for people at all organizational levels: for executives an

T. Koeth said Great for Introduction to Legendary Service or Reinforcement. Have been a Ken Blanchard fan for many years dating back to the One Minute Manager. His collaborations with strong co-authors just work and we know it is as much about Ken himself seeking to learn new things as it is sharing that knowledge with others. This book brings the allegorical style of the One Minute Manager to Legendary Service. This means the message is in an easy to read and share format that makes for a compelling and fast read. That sa. "How Can We Keep More Kelsey's!" according to Christphr Brunone. well written. clean, fast story. easy read. Lots of subtle messages about supporting not only customers, but colleagues who are committed to bring their very best to work every day and want their organization's to win in the marketplace. Kathy and Vicki, and Ken, bring a fresh, energizing, memorable perspective to our next generation of leaders, managers and colleagues who truly want to make a difference, make work more meaningful and make more mon. Patrick Steenbock said Good Read for All Leaders. The concepts in this book can be applied in any relational aspect of life. I began reading it to get ideas for the maintenance mechanics in my plant so they can provide Legendary Service to the customers. I learned that the concepts can be used by the leaders of the organization also to build the relationship with the associates.