Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive.. Helpful features include: • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each• Nonverbal communication skills to back up your words• Sample dialogues that demonstrate how phrasing improves interactions• A five-step process for moving from conflict to resolution• “Why This Works” sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. But interacting effectively with employees, colleagues, and bosses is essential for success. Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships

She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101. RENÉE EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies.

I am less enthusiastic. I'm less enthusiastic than the other reviewers.I mean, I really have to laugh on some level. The difficult people I deal with would brush this kind of stuff aside with an effortless swish of the finger. The book curates a number of really very basic ideas that we'd all be familiar with in any case (e.g., using "I" phrases), and then gives a short story/skit in which the technique is dem. Grace M. Parrott said Three Stars. Kindof okay but still won't help me to deal with those difficult people.. Stephen Gardner said Great guidance. I enjoyed reading this book. It offered good examples that can be applied in multiple situations, especially in an office environment.

"Her the author's book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight "Isn’t workplace harmony worth a try? Wouldn’t you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine