The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

Jeffrey Swystun said Such Behavior Astounds. I have long been fascinated by how individuals get away with behavior in the workplace that would not be tolerated in grade school. The authors have done a fabulous job bringing attention to this acute problem in many businesses along with the emotional and tangible costs that result. But to me the subject of 'incivility' goes beyond inappropriate texting and conversation interruptions. The least beneficial behavior is far worse and may have once been called "office politics". It is when individuals or factions fight it out with each. Evidenced Based Information that Bad Behaviors Have an Impact on Performance What a great and fast read. What I liked was the evidence presented by the authors about the costs of bad behaviors in our organizations. One fact that resonated was the high percentage of people who will get back at the offendor. We see these exchanges going on in our organizations every day, often masked as organizational politics. Often it is the executive team that has to be convinced of the price that the organization pays when bad actors are allowed to behave in an uncivil disruptive manner. What can be a challenge is convincin. "How much is bad behavior costing you?" according to Jim Bouchard. Those familiar with Think Like a Black Belt know that the fundamental principle underlying everything I talk about is the simple, powerful concept of "Respect." The continual decay of respect and rise of incivility is threatening contemporary society- most people have no clue as to the extent of the damage."The Cost of Bad Behavior" by Christine Pearson and Christine Porath quantifies the clear and present danger in stark detail and they support their argument with irrefutable data that is both compelling and horrifying."As we look a

The authors identify the range of behaviors that may be perceived as rude (e.g., inappropriate use of cell, texting during meetings, shutting someone out of a network or team) and quantify the costs of lost time and productivity by disgruntled workers making reduced efforts and possibly suffering from weakened commitment, stress or health problems. (July)Copyright © Reed Business Information, a division of Reed Elsevier Inc. From Publishers Weekly Most Americans have encountered unpleasant or even hostile colleagues and bosses, but incivility is more than just a human resources problem: it also has a financial cost, argue Pearson and Porath, management professors at Thunderbird School of Global Management and the University of Sou

Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. And an astonishing 95 percent of Americans say they've experienced rudeness at work. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Whet