The Experience: The 5 Principles of Disney Service and Relationship Excellence

Delivering great customer service is one of the most important tasks Zip-a-Dee-Doo-Dah! Delivering great customer service is one of the most important tasks of managers and employees today. This book's straightforward, practitioner-oriented approach provides a great deal of clarity compared to the other titles I've read on the subject. It takes the mystery out of turning customer service into bottom line profits.. I first noted that the book reads like Bruce speaks TriviaStar Having worked with Bruce Loeffler over the years, I first noted that the book reads like Bruce speaks: understandably, to the point, and from the heart. I'm aware of how the authors feel about customer loyalty and you can see that important aspect of successful businesses virtually on every page. Easily understood, "The Experience" is enhanced by the use of "Quotient Questions" and "Actionables" throughout, challenging readers to be active r. Great book! BlessedinTN A "must have" for any business concerned with the customer experience.

BRUCE LOEFFLER is the Co-Founder and President of Experience International. In his 10 years at Disney, Bruce held several key positions including the first Disney Service Excellence Coordinator. Brian specializes in building business relationships and creating relational momentum for brands, ideas and endeavors around the globe. Brian@TheExpInt . Bruce@TheExpInt BRIAN T. Bruce has developed numerous training programs for Disney and ot

Authors Bruce Loeffler and Brian T. The authors show readers how to transcend basic service and create experiences that customers will remember. This model is applicable to all organizations involved in providing service or service-oriented products. In-text Quotient Questions also help in the process of reflecting on existing experience strengths and discovering places where there is room for improvement. Church explain why Impressions, Connections, Attitudes, Responses, and Exceptionals are the non-negotiable principles of service excellence and business success. The foundation of The Experience is the I.C.A.R.E Customer Experience model. Readers can follow these concrete steps to ascend through the levels of the Experience Hierarchy. Unlike many framework-oriented books, The Experience remains eminently practical with Actionables at the end of each chapter. . That's why it's important now more than ever for organizations to know how their customer and emp

This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience. Based on the I. Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­— the Walt Disney Company. The Experience is a guide to getting there, from an insider's perspective.. The "Disney Experience" draws customers from all around the world,. principlesLearn how to convert cust