The Smart Girl's Guide to Getting What You Want: How to be assertive with wit, style and grace

Do you feel like you’re not heard but you don’t want to have to scream?Personal development coach Mary Hartley explains the secrets of assertiveness – of how to communicate with other people in ways that are confident, effective – but also considerate. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.    • What assertiveness is and why it matters   • How to avoid aggression, passivity and manipulation    • Tips for handling tricky situations including put-downs and dealing with bullies    • Mastering assertive body language and communication Packed with practical strategies and exercises, this book will show you how to be confident, assured and proactive – wi

Kaitlyn West said This book is alright. It really is not much. This book is alright. It really is not much that you haven't already heard. Maybe I was looking for less of an overview and more of a training manual, but I was not that impressed by this book.. Just what I needed. Ever find a book you needed, right at the exact moment you needed it. Well this was me, and The Smart Girl's Guide to Getting What You Want. I have the personality described as a push-over in the book. Asserting myself hasn't always been an issue, yet let's just say situations change as do people. This book has given me a ok I'm gonna be frank, it's given me a swift kick in the backside.Ms Hartley no-nonsense approach to how to assert yourself, without being a witch is great. She breaks everything down, and give real life examples on how to approach others in not only a. LaGina LaGina mean monster about it. It was like a step by step guide on how to deal with some situations that life throws at you. She gives examples for the work place and everyday things You also get information on how to change your outlook and approach AND how to deal with conflicting personalities. The book also covers verbal and body language, how to use all your assets to make yourself a better person. Move over Miss. Manners there is a new girl giving the advice we need to hear. I had both of my adult girls read this book and they say that it has helped them deal with things

Mary Hartley is a writer and personal development coach who leads workshops and training courses in a wide range of personal development fields. Mary contributes regularly on various aspects of communication and personal development in publications such as The Guardian,Daily Mail, The Sun and Psychologies, and has parti

About the Author Mary Hartley is a writer and personal development coach who leads workshops and training courses in a wide range of personal development fields. She is the author of several books including: The Good Stress Guide, Managing Anger at Work, The Busy Woman's Handbook, Stress at Work and How to Listen So That People Talk. She was also the consultant for a BBC Learning Zone program on managing anger. Mary contributes regularly on various aspects of communication and personal development in publications such as The Guardian,Daily Mail, The Sun and Psychologies, and has participated in discussions on Radio One, Capital Radio, BBC Radio Scotland, BBC Radio