The World of Customer Service

The world of Customer Service I loved this book honestly. It was super helpful in my degree and helped me learn a lot. I like the way the book is set up, which makes it easy to read and understand. But it didn't come in the condition it said it was. I bought it used which you can expect maybe a little wear because someone else used it but the seller said it was in perfect condition or like new. It was d. "Good Information." according to sue. The book has great examples of customer service issues. I found it helpful.. "Five Stars" according to Chocol8drop. great book for my kid

For more than 30 years, Dr. . She has written and co-authored several textbooks addressing office management and office skills as well as customer service. Dr. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. Dr. Gibson received her undergraduate and master's degrees from Arizona State University and her doctorate from Northern

Author Pattie Gibson focuses on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Help your students develop the customer service skills essential for professionals in all areas of business today with THE WORLD OF CUSTOMER SERVICE, 3rd Edition.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. Introduce your students to the exemplary customer service skills that are essential in all types of organizations today with the powerful, practical and engaging presentation in Gibson's THE WORLD OF CUSTOMER SERVICE, 3rd Edition. The new, optional CourseMate website for this edition reinforces concepts with interactive learning tools, including a complete eBook, videos and the unique Engagement Tracker for monitorin

Projects and case studies at the end of the chapters provide good exercises for class participation and encourage students to work well as a group and independently. I like the readability and the length of this book. The sequence of the chapters flows nicely from one topic to the next.""I believe there are several improvements in the second edition that will improve the learning experience of the student. It has very good overall coverage of all that is customer service. "From the student view point, the greatest strength of this textbook is its layout. The text is concise and provides excellent hands-on learning activities.""I use your book as a guide to teach material and as a resource so I don't need to develop every activity that we do. I like that it addressed the whole picture of customer service not that same old thing that the custom