Transformational Outsourcing: Maximize Value From IT Outsourcing: Services Approach To Outsourcing Management

A SERVICES APPROACH TO MANAGE IT OUTSOURCINGCompanies outsource today to reduce cost, increase flexibility, and focus on core competence. 6 Key Reasons You Must Read This Book-Innovative services based approach and practical insights into implementing outsourcing strategy, core capabilities and their strategic alignment with business.-Written for novice as well as experienced buyers and service providers.-Guides IT professionals to simplify application of outsourcing - improving accountability across outsourcing value chain, and improving benefits.-Provide easy to understand tools, techniques, and best practices to manage outsourcing programs and provider relationships.-Improve service focus for outsourcing programs by enhancing productivity, reliability, responsiveness, competency, and maturity.-Guide for providers to position themselves as trusted advisors.. The Customer Centric Service Competency framework introduced in this book essentially brings forwards the service orientation and integrates outsourcing successfully with the usual business of an IT organization. Implementation of the

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"this is a good place to start" according to Robyn. If you need help understanding and navigating the outsourcing world, this is a good place to start. For those of us who are new to the industry this book is an instructive manual of industry practices, concepts, and even more important to the uninitiated, acronyms. No topic is left uncovered and a good amount of time is spent exploring the hazards of outsourc. WPK said An absolute desk reference!. Mr. Chadha has captured the often overlooked fundamentals of a good sourcing construct. He has presented the topic with a well balanced blend of technical and qualitative aspects of sustaining successful global delivery arrangements. This book should be on every IT outsourcing professional's reading list!. "Go to book for outsourcing" according to New Mommy. If you are involved with IT and BPO outsourcing or starting a new outsourcing initiative, this book is a must read. I especially found the chapter on Outsourcing Management as a Service an innovative concept. Having a set strategic and operational framework around outsourcing can reduce time and the anxiety involved during the implementation phase and make it