Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

Seattle, WA, USA

The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to transform your own organization.. The results speak for themselves, including:An innovative patient safety alert systemReduction in professional liability insurance expensesFoundational changes that make it possible for nurses to spend 90% of their time with patientsA computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing dueOver the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.Winner of a Shingo Research and Professional Publication Award!Transforming Health Care:Virginia Mason M

Gary Kaplan and Virginia Mason were courageous enough to blaze ten years ago - when no one else was even peeking outside the box.If you intend to keep your patients safe - if you intend to improve the working environment, the bottom line, and the camaraderie of your hospital - you cannot ignore this story! This book isn’t about Lean, Toyota, or any single methodology as much as it’s about a refusal to maintain the terrible status quo documented by the Institute of Medicine in 1999. Paul O’Neill, 72nd Secretary of the U.S. But m

"This should be required reading for all disciplines providing health care in the 21st century." according to Sheryl S.. This concept is so singularly important to what the future of health care can be and needs to be that it must not fail. It is a difficult journey to cast out the old preconceived wasteful ways that do not lead, but instead follow the ingrained status qu. "nice case study" according to Lineman. A good chronicling of Virginia Mason's journey to lean. It illustrates the long and involved history of initial inspiration, learning and the trials and tribulations of converting processes and organizational culture. For those thinking this is an easy . Pioneering example that we all can learn from Amazon Customer "Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience" is an important read on the path to healthcare sustainability, increasing quality while decreasing cost, and understanding hospitals today. VMMC pionee